Who are HiWay?

We are Mind Monmouthshire’s community outreach team.

We aim to help you to achieve goals that are important to YOU.

We are based upon a PERSON CENTRED approach meaning that we value your CHOICE and RESPECT your views.

HiWay believes in a recovery based approach promoting the importance of being content personally, occupationally, and socially.

HiWay recognises potential, regardless of ongoing or recurring symptoms
of mental illness.

What will HiWay do?

• Develop your self confidence
• Meet new people
• Do something that you enjoy
• Develop your working skills
• Develop your communication skills
• Reach your potential
• Achieve physical and mental wellbeing

How does HiWay operate?

A trained Outreach Caseworker can:
• Work with you to set achievable and maintainable goal
• Access community activities
• Measure your achievement
• Work with you to obtain occupation (paid or unpaid)
• Empower you to further your education
• Aid you to get involved with exercise

What HiWay can’t do for clients

Our guiding principle is always doing with not doing for. The long-term aim
is that you are enabled to do things for yourself.

There are some things that we cannot do. These are: -
X Personal care e.g. bathing, dressing
X Counselling
X Nursing
X Befriending
X Childcare
X Provide a taxi service

HiWay clients should:

• Currently have an outreach service need;

• Be aged 18 or over;

• Be involved with mental health services;

• Be experiencing or recovering from diagnosed severe or enduring mental health difficulties;

• Not require personal care;

• Have a willingness to work towards community involvement -
in regards to occupation, education, exercise, volunteering, or social
activity;

• Not have primary issues which are related to drug or alcohol;

• Be resident in Monmouthshire but not in staffed accommodation;

• Not present an unacceptable risk to a lone worker;

• Give consent to referral, as evidenced by signature on referral form

• Behave in a respectful way to staff and be prepared to engage with support offered.

Mind Monmouthshire will not offer, or will withdraw, a caseworker from clients who do not satisfy these conditions.

Mind Monmouthshire Day Services Mission Statement

Working in partnership, Mind Monmouthshire Day Services seek to
provide non-judgemental, person centred, community based support to adults with a moderate to serious mental illness. Our service seeks to promote empowerment, wellbeing and recovery for those referred.

Our trained staff team aims to work with adults in order to motivate and
support positive change to lead fulfilled and productive lives through a range of activities.

Leaflet for ReferrerLeaflet for Client

How HiWay Links to Recovery