Mind Monmouthshire
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Call 01873 858 275
info@mindmonmouthshire.org.uk

Information, Advice & Assistance Services

What is Information, Advice & Assistance?

Information - prompt and accurate information to enable an individual to make an informed choice about their wellbeing.

Advice – working jointly with the individual to discuss what is important to them and what they want to achieve; considering options and reaching agreement on the way forward through a proportionate assessment.

Assistance – ensuring action is taken that will assist the individual to access appropriate care and support, or support in the case of a carer.

Examples of what this covers - provide information, advice and assistance on:

  • How the care and support system operates, both locally and across Wales.
  • How individuals can gain access to these services and support mechanisms.
  • How individuals can raise concerns about themselves or others who appear to have a need for care and support, or support in the case of a carer.
  • Housing related issues e.g. getting help at home, residential/nursing care, grants, housing adaptations, repairs, access to accommodation, prevent homelessness etc.
  • Financial Information e.g. benefits, direct payments, money issues etc.
  • Citizens’ rights, entitlements and available support.
  • The range of support, preventative and advocacy services available across the ABUHB area.

We can offer Information, Advice and Assistance by:

  • Telephone support:  01633 810 718 / 01873 858 275  (office hours only)
  • Face to face appointments:  we offer appointments in Abergavenny, Chepstow, Caldicot and Monmouth.  Call us to book an appointment.